I know they don’t get paid much, and that they don’t really want to be there, but just once in a while i’d like to get through a purchase without feeling that i’m interrupting the busy life of a member of shop staff.

How many times have you been in a shop, and completed a purchase without actually being spoken to or even making eye contact with the person behind the counter, more often than not your items are scanned and then dumped on the counter in a heap leaving you to sort them out yourself, carrier bag dumped on top (if you are lucky enough to get one, heaven forbid I should damage the ‘environment’ with it, there will be another post on this subject later).

I’m sure that most management don’t know this poor customer service is happening in their shops or i’m sure they would do something about it, maybe they do know and don’t care.

I’m fed up with being treated like an inconvenience, the nerve, interrupting their precious conversation with their colleague about who was evicted from Big Brother last night or whatever, when it is I that is keeping them in a job, by purchasing their goods.

How many times have you been into a store to find three people behind the counter, one serving, two shelf stacking/chatting, a large queue forming and the two stacking do nothing to help, deliberately not looking in the direction of the queue, as if they’ve not noticed.

I spend a couple of weeks in the US late last year, and I can honestly say that in all of the stores I went in, the staff were courteous, helpful and there to make the shopping experience a pleasant one. I suspect that if they weren’t the customers wouldn’t come back and they’d lose their jobs, funnily enough, one of the first shops I went in on my return to the UK was Woolworths, I wanted to punch the guy behind the counter just to wake him up, it came as no surprise to me when they went under.